Refund
Refund Policy for Portal.Rei.Plus
Effective Date: 01.12.2025
This Refund Policy ("Policy") outlines the guidelines and procedures for requesting refunds related to the services provided by Portal.Rei.Plus ("we," "us," or "our") in accordance with the European Union (EU) standards. By using our social network platform, you agree to comply with this Policy.
Eligibility for Refunds
1.1. Refunds are available to users who have made a valid payment for our services.
1.2. Refunds may be requested within 30 days from the date of purchase, subject to the conditions specified below.
Refund Process
2.1. To request a refund, you must contact our customer support team via Contact us section and provide the following details:
- Your full name and contact information
- The date of purchase and transaction details
- The reason for requesting a refund
2.2. Our customer support team will review your request within 5 business days and assess its eligibility based on the conditions mentioned in this Policy.
2.3. If your refund request is approved, we will process the refund within 3 business days.
Eligible Refund Cases
3.1. Refunds will be granted in the following situations:
- If we fail to provide the purchased services as described.
- If there are technical issues that prevent you from utilizing the purchased services.
3.2. Refunds will not be granted in the following situations:
- If you change your mind after making a purchase.
- If your account has been suspended or terminated due to a violation of our Terms of Service.
- If the refund request is made after the specified time limit.
Non-Refundable Items
4.1. Certain items, such as in-app purchases, donations, or promotional offers, may be designated as non-refundable. These items will be clearly indicated at the time of purchase.
Currency Conversion and Fees
5.1. All refunds will be issued in the original currency of the purchase.
5.2. We are not responsible for any fees or charges incurred during the currency conversion or refund process. Such fees will be the sole responsibility of the user.
Modifications to the Policy
6.1. We reserve the right to modify or update this Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our website or notifying you through other appropriate means.
6.2. Your continued use of our social network after the changes are implemented will indicate your acceptance of the revised Policy.
Please note that this Refund Policy is designed to comply with the European Union standards, and additional consumer rights may apply under national laws of individual EU member states.
If you have any questions or require further clarification regarding this Refund Policy, please contact our customer support team via Contact us section.
